{"id":3944,"date":"2025-04-13T13:55:36","date_gmt":"2025-04-13T13:55:36","guid":{"rendered":"https:\/\/sixthgulf.com.sa\/?page_id=3944"},"modified":"2025-04-13T13:55:39","modified_gmt":"2025-04-13T13:55:39","slug":"terms-of-services-return-refund-policy","status":"publish","type":"page","link":"https:\/\/sixthgulf.com.sa\/ar\/terms-of-services-return-refund-policy\/","title":{"rendered":"Terms of Services, Return &amp; Refund Policy"},"content":{"rendered":"<p><strong>This website\/platform is owned by Sixth Gulf Travel &amp; Tourism, a company that specializes in organizing in travel and tourism logistics in the Kingdom of Saudi Arabia and worldwide.<\/strong><\/p>\n\n\n\n<p><strong>These Terms of Use, Privacy Policy, conditions, and all policies published on this website\/platform are established to protect and preserve the rights of both the company and the users.<\/strong><\/p>\n\n\n\n<p>By accessing and\/or using the website, you acknowledge and agree to these Terms of Use and Privacy Policy as they are, and they collectively represent the legal document that defines the rights and obligations between you and the company.<\/p>\n\n\n\n<p>These Terms of Use do not affect or replace any other agreement.<\/p>\n\n\n\n<p><strong>The term &#8220;Website\/Website platform\/Our Site&#8221; refers to<\/strong> www.sixthgulf.com.sa <strong>in addition to any and\/or all of the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our Main domain and subdomain sites.<\/li>\n\n\n\n<li>Our mobile application.<\/li>\n\n\n\n<li>Customer support channels.<\/li>\n\n\n\n<li>Our pages on social media platforms.<\/li>\n<\/ul>\n\n\n\n<p><strong>The terms &#8220;Company\/Platform&#8221; or &#8220;We\/Us\/Our&#8221; refer to<\/strong> Sixth Gulf for Travel &amp; Tourism and its branches, employees, agents, affiliates, or assignees.<\/p>\n\n\n\n<p><strong>The term &#8220;User\/Users&#8221; refers to<\/strong> the individual, institution, or company that uses and\/or accesses and\/or visits the website and\/or benefits from any of the services available on it or obtains any of the published information directly or indirectly, whether registered or not.<\/p>\n\n\n\n<p>This User Agreement should be read along with our Privacy Policy and any other referenced documents.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Age Restrictions<\/strong><\/p>\n\n\n\n<p>If the user is under 18 years of age, they may not use our platforms except under the supervision of a parent or guardian (i.e., one of the parents or legal guardians).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Intellectual Property Rights<\/strong><\/p>\n\n\n\n<p>All publishing and copyright rights for materials, information, and all content included on the website belong exclusively to the company, including graphics, logos, icons, images, clips, and digital downloads. Users are not allowed to copy, extract, publish, upload, transmit, distribute, or display any content on this website in any way unless expressly permitted and in accordance with authorized limitations. Users also agree not to alter or remove any proprietary logos downloaded from the website. Users may be held legally accountable under applicable laws if they violate any of these terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Usage, License, and Restrictions<\/strong><\/p>\n\n\n\n<p>All materials published on the website, including advertisements, data, texts, videos, still images, audio, or other permitted materials, are for site use only. Users are not permitted to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Modify or copy the materials.<\/li>\n\n\n\n<li>Use the materials for any personal or commercial purpose outside the website unless written permission or agreement is obtained.<\/li>\n\n\n\n<li>Remove any copyright or proprietary notations from the materials.<\/li>\n\n\n\n<li>Transfer the materials to another person or mirror them on any other server.<\/li>\n<\/ul>\n\n\n\n<p>By accessing the website and\/or using any of its services, you acknowledge and commit not to do any of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Share, upload, or publish any misleading, deceptive, incorrect, irrelevant, indecent, or defamatory content.<\/li>\n\n\n\n<li>Use or browse the website in any way that violates laws and regulations enforced in the Kingdom of Saudi Arabia.<\/li>\n\n\n\n<li>Use or access the site unlawfully or fraudulently, or for any unlawful or fraudulent purpose or effect.<\/li>\n\n\n\n<li>Send or attempt to send any computer viruses, defects, or other destructive materials.<\/li>\n\n\n\n<li>Upload, post, transmit, or broadcast any harmful, threatening, offensive, obscene, defamatory, hateful, racially or ethnically discriminatory, or otherwise illegal content.<\/li>\n\n\n\n<li>Send unsolicited messages, chain letters, spam, surveys, or mass mailings.<\/li>\n\n\n\n<li>Violate any person\u2019s rights, including copyrights, trade secrets, privacy rights, or any other intellectual or proprietary rights.<\/li>\n\n\n\n<li>Publish or share any third-party information without their written consent.<\/li>\n\n\n\n<li>Use any software, device, or method to interfere with the site\u2019s functionality.<\/li>\n\n\n\n<li>Circumvent the site&#8217;s rules, policies, systems, or any third-party rights.<\/li>\n\n\n\n<li>Copy or republish any content on other sites.<\/li>\n\n\n\n<li>Collect user data for personal use.<\/li>\n\n\n\n<li>Use the website for private commercial purposes or business unless explicitly approved in writing by us.<\/li>\n<\/ul>\n\n\n\n<p>Users agree and authorize the company to store any data entered into the site and have the right to review, monitor private messages, and ensure compliance with these terms. The company has the right to delete any content and\/or suspend or terminate any user account without explanation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Platform Service Level Agreement<\/strong><\/p>\n\n\n\n<p>We provide users of the platform with direct access to international and local service providers as follows:<\/p>\n\n\n\n<p><b>The booking<\/b> <strong>Search engine provides:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access to airlines and flight bookings.<\/li>\n\n\n\n<li>Access to hotels and booking services.<\/li>\n\n\n\n<li>Access to meet &amp; greet services.<\/li>\n\n\n\n<li>Access to car rental companies and bookings.<\/li>\n\n\n\n<li>Access to activities and excursions and the ability to book them.<\/li>\n<\/ul>\n\n\n\n<p>The platform also provides <strong>value-added services<\/strong> built into a custom engine through which the user can place requests via the operations team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Group bookings.<\/li>\n\n\n\n<li>Booking and preparation of venues.<\/li>\n<\/ul>\n\n\n\n<p>Accordingly, as a platform user, you acknowledge and agree to the Service Level Agreement to provide platform services:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>#<\/th><th>Service<\/th><th>Service Execution Method<\/th><th>Time Required to Process Request<\/th><th>Notes<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Flight ticket booking<\/td><td>Via search engine<\/td><td>Instant<\/td><td>Service provider agreements apply<\/td><\/tr><tr><td>2<\/td><td>Hotel booking<\/td><td>Via search engine<\/td><td>Instant<\/td><td><\/td><\/tr><tr><td>3<\/td><td>Meet &amp; Greet service booking<\/td><td>Via search engine<\/td><td>Instant<\/td><td><\/td><\/tr><tr><td>4<\/td><td>Car rental<\/td><td>Via search engine<\/td><td>Instant<\/td><td><\/td><\/tr><tr><td>5<\/td><td>Activities and excursions booking<\/td><td>Via search engine<\/td><td>Instant<\/td><td><\/td><\/tr><tr><td>6<\/td><td>Group bookings (Flights &#8211; Hotels)<\/td><td>Value-added services<\/td><td>Within one business day<\/td><td>None<\/td><\/tr><tr><td>7<\/td><td>Venue booking and setup<\/td><td>Value-added services<\/td><td>Two business days<\/td><td>Extended to 5 days during seasons and hall schedule<\/td><\/tr><tr><td>8<\/td><td>Multiple hotel quotation offers<\/td><td>Not applicable<\/td><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Website\/Platform Availability<\/strong><\/p>\n\n\n\n<p>We strive to ensure our website and services are available to users at all times, but we do not guarantee uninterrupted or error-free operation. Occasionally, maintenance or upgrades may require temporarily disabling the site without notice. We aim to minimize downtime but accept no responsibility for interruptions or service loss. We reserve the right to change, suspend, cut off, or terminate any part of the website or services, including user access rights.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Third-Party Services<\/strong><\/p>\n\n\n\n<p>Some materials or links on the website lead to content and resources on websites and servers not under our control. These are referred to as \u201cThird-Party Services.\u201d These links are provided for user convenience only. The company bears no responsibility for the accuracy, content, or properties of any Third-Party Services, whether linked to our site or not, and disclaims all liability arising from user decisions to use any such services.<\/p>\n\n\n\n<p>You acknowledge and agree to the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your use of any Third-Party Services through our site is subject to the terms, conditions, and restrictions imposed by those services. You agree to comply with all such restrictions.<\/li>\n\n\n\n<li>The company or the third-party service provider has the right to restrict or terminate user access to Third-Party Services at any time.<\/li>\n\n\n\n<li>You waive the right to file claims or legal action against the company, its partners, employees, agents, contractors, or suppliers arising from your use or purchase of resources, products, or services via Third-Party Services.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Modifications and Updates to Terms of Use<\/strong><\/p>\n\n\n\n<p>We may periodically update or revise these Terms of Use and our Privacy Policy. These updates will be posted on the site. Please check this page regularly for the latest version, as it is your responsibility to ensure compliance with the latest updates.<\/p>\n\n\n\n<p>Third-party service providers may also update their own terms, and we cannot guarantee that links to their content will always remain valid.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Monitoring and Recording Phone Calls<\/strong><\/p>\n\n\n\n<p>We may track phone calls related to user inquiries about our services. Such calls may be monitored and recorded for customer service evaluation and training purposes. Users must agree to this in advance, and callers will be notified of the recording before the call begins.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Indemnification<\/strong><\/p>\n\n\n\n<p>Users acknowledge and agree to indemnify and hold harmless the company, its contractors, shareholders, partners, directors, officers, employees, agents, and any other indemnified parties from any liabilities, claims, or expenses\u2014including attorney fees\u2014arising from any violation of the Terms of Use, access to the website, infringement of copyright or trademarks, or breach of any posted policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Entire Agreement<\/strong><\/p>\n\n\n\n<p>These Terms of Use, along with the Privacy Policy and any other posted terms or policies, constitute the entire agreement between users and the company regarding the use of this website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Governing Law<\/strong><\/p>\n\n\n\n<p>These Terms of Use and any other posted terms or policies are governed by the laws of the Kingdom of Saudi Arabia. Jurisdiction shall be with the competent courts in the city of Riyadh.<\/p>","protected":false},"excerpt":{"rendered":"<p>This website\/platform is owned by Sixth Gulf Travel &amp; Tourism, a company that specializes in organizing in travel and tourism logistics in the Kingdom of&hellip;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":41,"footnotes":""},"class_list":["post-3944","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/pages\/3944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/comments?post=3944"}],"version-history":[{"count":1,"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/pages\/3944\/revisions"}],"predecessor-version":[{"id":3945,"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/pages\/3944\/revisions\/3945"}],"wp:attachment":[{"href":"https:\/\/sixthgulf.com.sa\/ar\/wp-json\/wp\/v2\/media?parent=3944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}